Help Centre

done 55 Frequently Asked Questions

Everything you need to know about your Done55 account, deposits, withdrawals, bonuses, Cricket betting, and more — answered clearly for Pakistani players.

Account & Login

Creating a Done55 account is quick. Click Register, fill in your mobile number and choose a strong password. Verify your number through the OTP sent to your phone and your account will be active straight away. The whole process takes under three minutes. Remember, you must be 18 years of age or older to register.

On the Login page, tap the "Forgot password?" link. Enter the mobile number linked to your account and you will receive an OTP. Once verified, you can set a new password. If you are still having trouble, contact support using the details in the footer.

No. Each person is allowed only one account on Done55. Duplicate accounts are detected and may result in suspension of all associated accounts along with forfeiture of any balances or bonuses. If you cannot access your existing account, use the password reset option or reach out to support instead of creating a new one.

Log in and go to your account profile settings. From there you can update your display name, email address, and preferred language. For mobile number changes, you will need to contact customer support for verification purposes.
Deposits & Payments

Done55 supports a range of payment options built for Pakistani players, including:
  • JazzCash (mobile wallet)
  • Easypaisa (mobile wallet)
  • Raast (instant bank transfer)
  • Bank Transfer (major Pakistani banks)
  • Debit and credit cards
  • Other supported mobile wallets
All transactions are processed in PKR. Head to the Deposit page to get started.

Most deposits via JazzCash and Easypaisa are credited to your Done55 balance within a few minutes. Raast and bank transfers typically process within 15–30 minutes depending on your bank. If a deposit has not appeared after one hour, keep your transaction reference number handy and contact support.

Yes, a minimum deposit applies and varies by payment method. The exact figures are displayed on the Deposit page when you select your preferred method. Generally the minimum is kept low so that players of all budgets can get started without any hassle.

Done55 does not charge any platform fees on deposits. However, your payment provider — JazzCash, Easypaisa, or your bank — may apply their own transaction charges. We recommend checking your wallet app's fee schedule before sending larger amounts.
Withdrawals

Log in to your account, navigate to the withdrawal section in your wallet, select your preferred method — JazzCash, Easypaisa, Raast, or bank transfer — enter the amount and confirm. Make sure the account details you enter match the ones registered with Done55 to avoid delays.

Standard withdrawals are typically processed within 24 hours. JazzCash and Easypaisa withdrawals tend to be the fastest, often completing within a few hours. VIP members enjoy priority processing with even shorter wait times. Bank transfers may take one to two business days depending on the receiving bank.

Common reasons for a declined withdrawal include:
  • Active bonus wagering requirements not yet met
  • Account verification pending
  • Withdrawal details not matching registered account information
  • Requested amount below the minimum withdrawal limit
If none of these apply, contact support with your transaction reference for a quick resolution.
Bonuses & Promotions

New members receive a welcome bonus on their first deposit. The exact percentage and maximum bonus amount are shown on the homepage and the registration page. After registering, check your account promotions section for the current offer and any applicable terms before depositing.

Wagering requirements — sometimes called rollover — specify how many times you need to play through a bonus amount before you can withdraw it as cash. For example, a PKR 1,000 bonus with a 10x requirement means you need to place PKR 10,000 in total bets before withdrawing the bonus. Each promotion lists its own wagering requirement clearly.

Yes. Done55 runs regular reload bonuses, free spin offers, cashback deals, and special promotions tied to major cricket events like PSL and T20 internationals. VIP members receive exclusive offers on top of the standard promotions. Log in and check the promotions page for what is currently live.
Sports Betting & Cricket

Done55 covers a wide range of sports with a strong focus on what Pakistani players follow most. You can bet on Cricket (including PSL, T20 internationals, Test matches, and ODIs), Football, Tennis, Basketball, and Esports. The Sports section is updated in real time with live odds throughout the day.

Absolutely. Done55 offers live in-play betting for cricket and other major sports. Odds update ball by ball during T20 and PSL matches. You can bet on outcomes like next wicket, total runs in an over, match winner, and more — all in real time. Head to the Sports section while a match is live to see available markets.

The minimum stake per bet is shown on each market within the sports section. Generally it is kept accessible so players with smaller bankrolls can still participate. Maximum bet limits depend on the market and event — high-profile PSL fixtures and international cricket matches typically carry higher maximum limits.
Casino & Live Casino

The Casino section features hundreds of games including classic and video slots, table games like Blackjack, Roulette and Baccarat, crash games, and instant win titles. Games are sortable by category and popularity, making it easy to find something that suits your style and budget.

Live Casino streams real dealers in HD from professional studios. You join a table, place your bets using your PKR balance, and interact with the dealer in real time. Available games include Live Blackjack, Live Baccarat, Live Roulette, and game show formats. A stable internet connection — whether mobile data or Wi-Fi — gives the best experience.

All slot and table games on Done55 use certified Random Number Generators (RNG) to ensure results are completely random and unpredictable. Live Casino games use physical dealing equipment under studio conditions. The platform works only with reputable game providers to maintain fair outcomes for all players.
Mobile App

Visit the Download page on your mobile browser and follow the instructions for your device. The Android APK can be installed directly — you may need to allow installation from unknown sources in your phone settings. Once installed, log in with your existing credentials and you are good to go.

Yes. The Done55 app is a full-feature platform — you can deposit, withdraw, bet on cricket and sports, play casino games, access Live Casino, check your VIP status, and claim bonuses all from within the app. It is optimised for smaller screens and loads faster than the mobile browser version.

Try these steps in order:
  • Close the app completely and reopen it.
  • Check your internet connection — switch between mobile data and Wi-Fi.
  • Clear the app cache from your phone's app settings.
  • Uninstall the app and download the latest version from the Download page.
If problems persist after reinstalling, contact support with your device model and Android version.
Responsible Gaming

Done55 supports self-management tools accessible from your account settings. You can set daily, weekly, or monthly deposit limits to keep your spending in line with your personal budget. These limits take effect immediately and can only be lowered straight away — increases require a short cooling-off period. Read more on the Responsible Gaming page.

Yes. Done55 offers a self-exclusion option that temporarily suspends your account for a period of your choosing. During this time you will not be able to log in, deposit, or place bets. Your balance remains safe. This is the right option if you feel gaming is affecting your daily life or finances. Contact support or use the account settings to activate it.

Done55 is strictly for players aged 18 and above. Age and identity verification may be requested at any point, particularly before processing larger withdrawals. If you are a parent or guardian, please use your device's parental control settings to prevent minors from accessing online gaming platforms.
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Why Players Choose Done55

A platform designed around what Pakistani players actually need.

PKR Transactions Only

Every deposit and withdrawal on Done55 is handled in Pakistani Rupees. No hidden conversion fees, no confusing exchange rates — what you see in your wallet is exactly what you deposited.

Fast Payouts

Withdrawal requests are processed promptly. JazzCash and Easypaisa payouts are among the quickest, with most completed within a few hours. VIP players enjoy priority processing.

Cricket-First Sports Betting

PSL, T20 internationals, Test cricket, and ODIs — Done55 covers every major format with live in-play markets and competitive odds built for fans who know the game inside out.

Rewarding VIP Programme

Every bet and spin earns points towards your VIP tier. Higher tiers unlock better cashback, faster withdrawals, dedicated account managers, and exclusive promotions unavailable to standard members.

Secure & Private

Your account data and transaction history are protected with modern encryption. Done55 never shares your personal information with third parties, and your funds are kept safe at all times.

24/7 Customer Support

Got a question not covered in the FAQ? The Done55 support team is online around the clock via live chat. Whether it is a deposit issue at midnight or a bonus query on a Sunday, help is always one message away.

Understanding Done55 as a Pakistani Player

Done55 was put together with one audience clearly in mind — Pakistani players who want a smooth, locally relevant online gaming experience. From the payment integrations to the sports markets, every major decision on the platform reflects how people in Pakistan actually bank, what they follow in sports, and how they prefer to play. That is why you will not find confusing foreign currencies, irrelevant sporting events dominating the lobby, or payment methods that simply do not work with Pakistani banks.

The FAQ on this page covers the most common questions we get from players across Pakistan — whether they are first-timers figuring out how to register, or experienced members trying to understand wagering requirements on a bonus. If you have a question that is not answered here, the support team is available at any hour through live chat.

Deposits and Withdrawals — The Practical Side

One of the things Done55 players appreciate most is how straightforward the money side of the platform is. JazzCash and Easypaisa are the two most popular deposit methods because most Pakistanis already use them for everyday transactions. Sending money to your Done55 wallet from your JazzCash account works the same way as any other transfer — you enter the details, confirm the amount in PKR, and the funds land in your gaming balance within minutes.

For withdrawals, the same logic applies. You request the amount, choose your method, and the money heads back to your wallet or bank. The key thing to keep in mind is that any active bonus funds need to have their wagering requirements completed first. If you deposit and immediately receive a bonus, you need to play through the required amount before the bonus portion can be withdrawn. Your real-money deposits are not affected by this — those can be withdrawn at any time subject to normal processing.

Getting the Most Out of Your Done55 Account

Beyond the basics of login and deposit, there is a lot more depth to the Done55 platform. The VIP programme is worth taking seriously — it does not require any special invitation. Every time you place a real-money bet or spin a slot, you are earning progress towards the next tier. The difference in cashback rates and withdrawal speed between a standard account and a higher VIP tier is significant, so the more active you are, the better the perks you unlock.

During PSL season or major T20 tournaments, Done55 tends to run special promotions tied to the matches. These can include enhanced odds, free bet bonuses, or cashback specifically on cricket bets. Keeping an eye on the promotions section right before a big series starts is a good habit — the best offers tend to go live in the days leading up to high-profile fixtures.

Playing Responsibly at Done55

Done55 is genuinely entertaining when approached the right way. The platform is designed for adult players who see it as a leisure activity — the same way someone might budget for a cinema trip or a meal out. Before any session, it is worth deciding in advance how much time and money you are comfortable spending, and sticking to that regardless of whether things are going well or badly.

The platform provides tools to help with this. Deposit limits, session reminders, and self-exclusion options are all accessible from your account settings. If gaming stops being fun and starts feeling like an obligation or a way to recover losses, that is a sign to step back. The Responsible Gaming page has more detailed guidance on all the self-management tools available on Done55.

Ready to Get Started with Done55?

Create your free account in minutes, deposit in PKR via JazzCash or Easypaisa, and jump straight into Cricket betting, Live Casino, and hundreds of games.