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Privacy Policy – Done 55

Your privacy matters to done 55. This page explains exactly what personal data we collect from Pakistan players, why we collect it, how we store it safely, and what rights you have over it. Please read through before registering your account.

Last Updated: January 2026 English (Pakistan) Data Protected

Your Data, Our Responsibility

Six core privacy commitments done 55 makes to every player on the platform.

Encrypted Data Storage

All personal information held by done 55 — including your name, contact details, and payment records — is stored using industry-standard encryption. Sensitive data is never held in plain text and access is strictly controlled within our systems.

No Data Sold to Third Parties

Done 55 does not sell, rent, or trade your personal data with any third party for marketing or commercial purposes. Your information is used exclusively to manage your account and deliver the services you signed up for.

Minimal Data Collection

Done 55 only collects the personal data that is genuinely needed to operate your account, process your PKR deposits and withdrawals, and keep the platform secure. We do not request information beyond what is necessary for these purposes.

Your Right to Access Your Data

You can request a copy of the personal data done 55 holds about you at any time by contacting the support team. Done 55 will process your request and provide the information within a reasonable timeframe at no charge.

Transparent Cookie Use

Done 55 uses cookies to keep you logged in, remember your preferences, and understand how players navigate the platform so we can improve it. No third-party advertising cookies are placed without your awareness. Essential cookies are required for the platform to function.

Data Deletion on Request

If you close your done 55 account and request deletion of your personal data, done 55 will remove your identifiable information from active systems. Some data may be retained for a legally required minimum period for fraud prevention and record-keeping purposes.

This Privacy Policy explains how done 55, operating at done55.vin, collects, uses, stores, and protects the personal information of players who register and use the platform. By creating an account and using done 55 services, you confirm that you have read and understood this policy. If you have questions about anything on this page, the done 55 support team is available 24/7 via live chat.

1. Introduction

Done 55 takes the privacy of its players seriously. This policy sets out our practices in plain language so that you know exactly what happens with your data when you use the platform — whether you are depositing in PKR via JazzCash, playing a cricket-focused sports betting market during PSL season, or spinning slots in the Casino section.

This policy applies to all personal data collected through the done 55 website at done55.vin, the done 55 mobile app available from the Download page, and any communication you have with done 55 support or marketing channels. It should be read alongside the Terms and Conditions, which govern the overall use of the platform.

Done 55 may update this Privacy Policy from time to time. When changes are made, the revised version will be published on this page with an updated date. We encourage you to revisit this page periodically, especially if you have any concerns about how your data is handled.

This Privacy Policy is written to be genuinely readable — not buried in legal language. If any section is unclear, contact done 55 support and a team member will explain it directly.

2. What Personal Data We Collect

Done 55 collects personal data in several ways — directly from you when you register, indirectly through your use of the platform, and through payment providers when you make deposits or withdrawals. The categories of data we collect are as follows:

Category Examples When Collected
Identity Data Full name, date of birth, government ID details Registration and KYC verification
Contact Data Email address, mobile number Account registration
Financial Data PKR transaction amounts, JazzCash / Easypaisa account references, bank details Deposits and withdrawals
Gaming Activity Bets placed, games played, session durations, win/loss records While using the platform
Technical Data IP address, device type, browser, operating system, app version All platform visits
Communication Data Support chat transcripts, email exchanges, feedback submissions When you contact support

Done 55 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, biometric data, or health information. The data categories above represent the full scope of what done 55 collects and processes.

3. How We Use Your Personal Data

Done 55 uses your personal data strictly for the purposes of operating and improving the platform and protecting both players and the business from fraud. Specific uses include:

  • Account Management: Creating and maintaining your player account, verifying your identity during KYC, and processing your login sessions securely.
  • Transaction Processing: Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfers, and cards; processing withdrawal requests and verifying payment details.
  • Platform Delivery: Providing access to Casino games, Live Casino, Sports Betting markets, VIP rewards, and all other done 55 features your account is eligible for.
  • Security and Fraud Prevention: Monitoring account activity for unusual patterns, verifying that players are not operating multiple accounts, and investigating any suspicious transactions or gameplay anomalies.
  • Customer Support: Using your contact and account data to identify you when you raise a support query and to provide relevant, accurate assistance without needing to ask you the same questions repeatedly.
  • Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. Where you have opted in, done 55 may also send promotional communications about bonuses and new features — you can opt out at any time.
  • Platform Improvement: Analysing aggregated, anonymised usage data to understand how players navigate done 55 and to improve the overall experience, game selection, and payment flow.
  • Responsible Gaming: Using session and deposit data to support responsible gaming features such as deposit limits, cool-off periods, and self-exclusion tools available from within your account settings.

Done 55 does not use your personal data to build advertising profiles or share it with advertisers. Your gaming activity and financial data are never used for purposes unrelated to delivering done 55 services to you.

4. Legal Basis for Processing Your Data

Done 55 processes your personal data on one or more of the following legal grounds depending on the specific activity:

  • Contractual Necessity: Processing your registration details, managing your account, and handling your deposits and withdrawals is necessary to fulfil the agreement between done 55 and you as a player.
  • Legitimate Interests: Done 55 has a legitimate interest in monitoring platform activity to detect fraud, prevent money laundering, maintain platform security, and improve the quality of services offered to all players.
  • Legal Obligation: Certain data — particularly identity verification records and financial transaction logs — may be retained to comply with applicable record-keeping and anti-money laundering obligations.
  • Consent: Where done 55 sends you promotional communications, this is done on the basis of your consent. You may withdraw that consent at any time by contacting support or using the opt-out link provided in any marketing message.

5. Sharing Your Data with Third Parties

Done 55 does not sell your personal data. However, done 55 does share certain data with trusted third-party service providers who assist in delivering the platform. All third-party partners are contractually required to handle your data securely and only for the purposes for which it was shared.

The categories of third parties who may receive your data include:

  • Payment Processors: JazzCash, Easypaisa, Raast, and bank partners receive transaction data necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and security standards.
  • KYC / Identity Verification Services: When you submit identity documents for account verification, these are processed by a third-party verification provider. Documents are used solely for confirming your identity and are not retained beyond what is necessary.
  • Game Providers: Third-party Casino, Slots, and Live Casino game providers receive your player session data to deliver their games within the done 55 platform. They do not receive your contact or financial details.
  • Customer Support Tools: Live chat and support ticketing systems used by done 55 support staff may store conversation logs. These are used only for resolving your queries and improving support quality.
  • Analytics Providers: Anonymised, aggregated usage data may be shared with analytics tools to help done 55 understand platform performance. This data does not identify individual players.

Done 55 will never share your personal data with third-party advertisers, marketing agencies, data brokers, or any entity that would use it for purposes unrelated to the direct delivery of done 55 services to you.

6. Cookies and Tracking Technologies

Done 55 uses cookies and similar tracking technologies on the website and in the app. Cookies are small text files stored on your device that help done 55 recognise you, maintain your session, and understand how you use the platform.

The types of cookies done 55 uses are as follows:

  • Essential Cookies: Required for the platform to function. These handle your login session, keep you authenticated while you navigate between pages, and maintain your cart or game state. These cannot be disabled without breaking core platform functionality.
  • Preference Cookies: Store your settings such as language preference, display options, and notification preferences so done 55 can remember them between sessions.
  • Analytics Cookies: Help done 55 understand which sections of the platform are most visited, how players move between pages, and where issues may be occurring. Data collected is aggregated and anonymised.
  • Security Cookies: Used to detect and prevent fraudulent activity, duplicate account creation, and automated bot access to the platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. Done 55 does not use cookies to serve third-party advertising content.

On your first visit to done55.vin, a cookie notice will appear giving you the option to accept or manage non-essential cookies. Your choice is stored and respected for future visits.

7. Data Security

Done 55 takes reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Security measures in place include:

  • All data transmitted between your device and done 55 servers is protected using TLS (Transport Layer Security) encryption — the same standard used by online banking platforms.
  • Sensitive data including payment details and identity documents is stored in encrypted form. Encryption keys are managed separately from the data they protect.
  • Access to player data within done 55 systems is restricted to staff who require it to perform their specific role. Access is logged and reviewed regularly.
  • Done 55 conducts periodic security reviews and monitors systems for signs of intrusion or anomalous access patterns.
  • Payment credentials such as JazzCash or Easypaisa account numbers are masked in done 55 internal systems and are never displayed in full to support staff.

While done 55 takes significant steps to protect your data, no digital platform can guarantee absolute security. If you suspect your done 55 account has been accessed without your permission, contact support immediately through live chat so the account can be secured without delay.

Done 55 will never contact you by email or chat asking for your account password, PIN, or full payment credentials. If you receive such a request, treat it as fraudulent and report it to support immediately.

8. Data Retention

Done 55 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary depending on the category of data:

  • Account and Identity Data: Retained for the duration of your account and for a minimum period after closure to support fraud prevention and anti-money laundering obligations.
  • Transaction Records: Financial transaction logs including PKR deposit and withdrawal records are retained for a minimum period required for record-keeping and dispute resolution purposes.
  • Support Communications: Chat logs and email exchanges are retained for a period sufficient to resolve any follow-up queries related to the original issue.
  • Gaming Activity Logs: Session and betting history is retained to support responsible gaming monitoring, dispute resolution, and platform improvement. Aggregated data may be retained indefinitely in anonymised form.
  • Marketing Consent Records: Records of your marketing preferences and consent history are retained to demonstrate compliance and honour opt-out requests accurately.

When the applicable retention period expires, done 55 will securely delete or anonymise your personal data so it can no longer be linked back to you as an individual.

9. Your Data Rights

As a done 55 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact done 55 support through live chat or by emailing [email protected]:

  • Right of Access: You can request a copy of the personal data done 55 holds about you. Done 55 will provide this within a reasonable timeframe at no charge.
  • Right to Rectification: If any personal data done 55 holds about you is inaccurate or incomplete, you can request that it be corrected. Minor corrections such as updating your contact number can be made directly from your account settings.
  • Right to Erasure: You can request deletion of your personal data when it is no longer necessary for the purposes for which it was collected. Done 55 will action this request subject to any overriding legal retention obligations.
  • Right to Restrict Processing: You can ask done 55 to pause processing of your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
  • Right to Object: You can object to done 55 processing your data for marketing purposes at any time. Done 55 will honour such requests without delay.
  • Right to Data Portability: You can request that done 55 provide your personal data in a structured, commonly used format so you can transfer it elsewhere if you choose.

Done 55 aims to respond to all data rights requests within 30 days. Complex requests may take longer, in which case done 55 will notify you of the expected timeframe.

10. Children's Privacy

Done 55 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, deposit funds, or participate in any gaming activity on done 55.

Done 55 does not knowingly collect personal data from individuals under 18 years of age. If done 55 discovers that an account has been created by a minor, the account will be closed immediately, any deposited funds will be returned to the payment source, and all associated data will be deleted from active systems.

If you believe a minor has registered on done 55 using false age information, please contact support immediately so the account can be reviewed and appropriate action taken. Done 55 takes underage access seriously and investigates all such reports promptly.

If you are a parent or guardian and believe your child may have accessed done 55, please contact the support team via live chat without delay. Done 55 will work with you to resolve the situation as quickly as possible.

11. Updates to This Privacy Policy

Done 55 reserves the right to update this Privacy Policy at any time to reflect changes in how the platform operates, how data is processed, or in response to changes in applicable standards and best practices.

When material updates are made, done 55 will notify registered players via email or an in-platform notification where reasonably practicable. The updated policy will be published on this page with a revised "Last Updated" date shown at the top.

Minor changes such as wording clarifications, formatting updates, or corrections that do not affect the substance of the policy may be made without specific notification. Your continued use of done 55 after an updated policy has been published constitutes your acceptance of the revised version.

If you disagree with any change made to this Privacy Policy, you should stop using done 55 and contact support to request account closure and deletion of your personal data in accordance with Section 9 of this policy.

12. Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way done 55 handles your personal data, please get in touch with the support team. Done 55 is available 24 hours a day, 7 days a week.

You can reach done 55 using the following contact details:

[email protected]  |  Live Chat on done55.vin  |  Available 24/7

For data rights requests — including access, rectification, erasure, or portability requests — please include your registered email address and a brief description of your request so the team can identify your account and process your request efficiently.

Done 55 aims to acknowledge all privacy-related enquiries within 24 hours and to resolve them fully within 30 days. If your request is particularly complex, the support team will keep you informed of progress throughout.

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